Visiting California was on Amrita’s mind since she got her first job in 2020. She saved and planed a trip to Las Vegas and booked her tickets last December for a travel in April. Thanks to the coronavirus outbreak which forced India to cancel international flights, Amirta’s plan is stuck and so are her Rs 42,500 (ticket price).
Gulf major Etihad has refused to provide her refund and instead has given her a voucher of equivalent amount which can be used till 31 July 2021. With the virus spread becoming severe in US, Amrita is unsure of any international travel in near future and now spends at least 10 minutes daily in trying to get her refund.
“I called them and they were just robotic, repeating the same information, that Etihad has decided not to give refunds and offer a voucher,” said Amrita, 25. “They wouldn’t deviate from the repetition and wouldn’t pass me over to anyone else. Just said I could log a complaint but that wouldn’t get me a refund.”
The same story reverberates in domestic sectors as all Indian airlines are refusing to refund cash and