India’s e-commerce market continues to develop at 5 per cent year-on-year, with an estimated income of USD 56.6 billion within the monetary 12 months 2020-21, regardless of the COVID-19 pandemic, in response to IT trade physique Nasscom.
This was knowledgeable by Minister of State for Meals and Shopper Affairs Ashwini Kumar Choubey within the Rajya Sabha in a written reply to a query associated to e-commerce commerce.
He mentioned the Division for Promotion of Trade and Inside Commerce has knowledgeable that no quantifiable evaluation has been made on this regard.
“Nevertheless, as per Nationwide Affiliation of Software program and Providers Firms (NASSCOM), India’s e-commerce market continues to develop at a year-on-year fee of 5 per cent with an estimated income of USD 56.6 billion in FY21 regardless of COVID-19-led challenges,” he mentioned.
On whether or not the shoppers are dealing with issues after buying the merchandise by e-commerce platforms, the minister mentioned complaints are lodged by shoppers on the Nationwide Shopper Helpline associated to fee, high quality and amount points, manufacturing defects, and non-providing of providers, amongst others.
“The complaints of the shoppers are transferred by the Built-in Grievance Redress Mechanism software program to the businesses involved for redressal.
“In circumstances the place shoppers aren’t happy with the redressal, they’re suggested to method the Shopper Fee of applicable jurisdiction for redressal of their grievances,” Choubey mentioned.
Additionally, the e-Daakhil portal allows shoppers to file their grievances on-line, within the Shopper Fee of their selection.
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