Scan to order: Paytm urges state govts to promote contactless food ordering


Digital payments major on Saturday said it has approached 10 state governments to promote contactless food ordering and payments, and to make these a part of the standard operating procedures for re-opening dine-in restaurants and takeaway joints.

In April, had said it has developed a ‘contactless in-store ordering’ solution – ‘Scan to Order’ – to help restaurants and eateries minimise physical contacts for menu, billing and cash transactions after these businesses open after the lockdown.

“With the government further easing lockdown norms and opening malls, restaurants in non-contaminated zones, the company is having advanced discussions with multiple state governments urging them to make contactless QR-based food ordering part of the standard operating procedure for opening food establishments,” said in a statement.

It added that it has reached out to 10 state governments and plans to approach all states over the next few days.

ALSO READ: Coronavirus LIVE: States prep to reopen malls, hotels amid spike in cases

The company had earlier stated that it aimed to onboard over one lakh restaurants for the solution in phase one.

Paytm said it has already partnered thousands of restaurants for the solution, but did not provide exact details.

“We strongly believe that our contactless food ordering solution would not only help establishments get back to business but also save lives as the core idea of this

innovative product is based on maintaining social distancing and dining out the smarter safer way,” Paytm Vice President Nikhil Saigal said.

Paytm has developed a QR code that is displayed at partner restaurants that users can scan from the Paytm app to browse the menu and place orders. This, it said, will avoid the need to touch the menu card that could be unsanitised and also minimises interaction with the servers.

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