Uber Applied sciences Inc. and Meta Platforms Inc.’s WhatsApp have rolled out journey reserving through the messenger service in India, a primary for the U. S. ride-hailing large and an enlargement of WhatsApp’s capabilities within the nation.

The partnership permits entry to Uber’s mobility companies by sending a message to a WhatsApp chatbot, serving the northern metropolis of Lucknow to begin and increasing to extra places within the close to future, Uber stated in an announcement.




It follows intently on the heels of WhatsApp rolling out in-app grocery procuring on JioMart, the digital outlet for Mukesh Ambani’s Reliance Retail empire. The Meta-owned messenger service has greater than half a billion customers in India, its largest single person base.

“We need to make it as straightforward as doable for all Indians to take an Uber journey, and to try this we have to meet them on platforms they’re snug with,” stated Nandini Maheshwari, senior director of enterprise improvement at Uber. The mixing makes Uber’s personal app pointless: WhatsApp customers can register, e book rides and obtain journey receipts solely throughout the chat interface.

Security options and insurance coverage protections are unchanged between rides booked on Uber or WhatsApp, the businesses stated. Driver title, license plate and site en path to pickup will all be included within the WhatsApp reserving info. Drivers themselves will discover no distinction between rides booked on the completely different platforms.

Reserving a journey through WhatsApp is beginning in English solely, however shall be expanded to different Indian languages quickly, Uber stated.

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